How to reach us
Office Hours and Response Targets
The Heliopolis office opens five days a week, Sunday to Thursday. Email is the fastest contact route. We answer general inquiries within two business days, Reader subscribers within one business day, and Institutional subscribers on the same business day. Press inquiries get a one-business-day window. Phone is answered during office hours for genuinely urgent matters; we prefer written exchanges for substantive queries.
Walk-in visits are by appointment only. The office is small and unplanned visits derail the editorial week. Institutional subscribers who happen to be in Cairo are welcome to write ahead and propose a meeting; we routinely host visiting university staff from European and Gulf institutions. The Heliopolis location is fifteen minutes from Cairo International Airport, which makes one-day diplomatic visits practical.
Press inquiries should mark the subject line accordingly. We are happy to be quoted on the record and we do not require sign-off rights, only correct context and correct editor-name spelling. Academic citation requests are routinely granted.
Museum Pro does not maintain social-media accounts. We considered an Instagram presence in 2021 and decided against it on the same reasoning that keeps us off other platforms: short-form social does not survive contact with the structured-data work we do, and the editorial team has no interest in producing parallel marketing content. The quiet RSS feed for new and updated index entries is the only channel beyond the website itself.